It’s long-known that Uber drivers who fall under a certain star rating face getting kicked off the platform, and now that threat will extend to riders.
The ride-hailing company announced a new minimum average rating requirement for passengers in Australia and New Zealand, as per its update on its community guidelines.
Those changes will go into effect Sept. 19, and riders who veer too close to the minimum will be alerted before they sink below the requirement.
Once a rider drops below the minimum rating of 4.0, their account could be deactivated if they fail to improve after multiple notifications. Riders can reactivate their account after taking a “short educational exercise.” Read more…